Refund policy
We stand by the quality of our wines and are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Refunds or Returns
- Damaged or Defective Products: If your wine arrives damaged or defective, please notify us within 7 days of receiving your order.
- Incorrect Orders: If you receive the wrong item(s), we’ll gladly replace them or provide a refund.
Conditions for Returns
- To qualify for a return or refund, the wine must be:
- Unopened, with the seal intact (except for defective or damaged items).
- In the original packaging.
- Accompanied by proof of purchase (e.g., receipt or order confirmation).
How to Request a Refund or Return
- Contact our customer service team at [insert contact email/phone number] within 7 days of delivery.
- Provide the following details:
- Your order number.
- A description of the issue (photos of damaged items are appreciated).
- Once your request is reviewed and approved, we’ll provide instructions for the next steps.
Refund Processing
- Refunds will be issued to your original payment method within 5-10 business days after approval.
- Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective product).
Exclusions
- We cannot accept returns for wines purchased through third-party retailers. Please contact the retailer directly for assistance.
- Refunds and returns are not available for wines that have been opened unless they are defective.
Questions?
For more information, reach out to us at hello@drinkgoodtwin.com
Thank you for choosing Good Twin Wine. We’re here to make every sip an exceptional experience!
